Well, I’ve been using Hathway for 2 years now and I’ve been using 50Mbps unlimited plan from the very beginning. And here it goes.
The speed?
The day installed 48Mbps and you surf normally and a few days later you feel the speed is not good so you call customer care twice thrice and they correct it like they are doing a favor. So if you don’t call them and it stays unnoticed the actual speed, the regular speed was something around 12 - 15Mbps, I mean it.
The connection?
I cannot say it was poor but they somehow manage to provide you 28 days out of 30 sounding like they are doing a great job at it. You’ll call customer care and they’ll say that there’s an issue with the server and the whole area’s network is down, like what the heck, all are suffering from the network then you also better keep your mouth shut!
And here comes my best part, the part which now has FORCED me to leave Hathway.
So the network was down and I called them and I had this emergency that I had to work from home and I’m a software developer so I have to take international skype calls and screen sharing so I need a good connection, so I called them up and explained my situation and they were very helpful, I called them for no internet problem today and they promised the server will be back up in 2 hours and yes the problem was fixed. Yes, it was fixed on the next day, in the afternoon? Right? What better can I expect?
Now I’m trying to work but I’m unable to so I check the speed, speed test says 1.75 Mbps downloading and 0.95 uploading and I was like damn upset, I rang this Customer Care again and you remember that it takes about a half-hour approximately to register a complaint 2 3 minutes on IVR 10 minutes waiting and rest to explain the shi t to shitty people they have who know nothing but to ask "Can you please restart the modem". So Day 1, I log a complaint, nothing happens, Day 2, I log another complaint they say it will be resolved tomorrow morning and you’ll get a callback. Nothing happens, no shitty callback no resolution nothing, Day 3 log a complaint in the morning and install an app to check the status of my complaints, whoa! I can’t even see my complaint logged on Day 1 and my Day 2 Day 3 complaints were closed 1 hour after they were logged mentioning that there was a temporary issue at that time, Day 3 I again log another complaint in the evening, And during all this time the internet speed was no good than downloading 1-4 Mbps and uploading 0.1 - 1.9 Mbps and it is shi t. Day 3 night’s complaint was closed on Day 4 morning without resolution. On Day 4 I logged another complaint and was closed an hour after and I logged another complaint in the evening, and I have been yelling, crying inside, pleading to fix my issue as my work was impacted but still no resolution and I’ve been shouting on these customer calls, let me talk to the senior person and to the senior person as well they have been promising it will be resolved but nothing happens. Day 5 I now am open up to all possibilities I log a complaint in the morning which of course gets closed without resolution and now I see their portal which say if you’re not satisfied with Customer Care then call our nodal office number, I said perfect, some hope there, I called and I called that number 50 times giving time to it but switched off is all I got in response.
This is so frustrating, This provider is shi t, they don’t know the business, you’ll be banging your head in a wall because of them
Don’t go for it.
Now I’m trying consumer court.
Hathway, you should die soon!