I booked a Hathway prepaid connection on 6th April, 2008. The guy said it will be started in a day or two and hence took a post-dated cheque of 9th Apriil, 2008. However, nobody turned up for another 20 days after which a guy came and installed the cable and said the model will come in a day or two. However, today is 21st May, 2008 nobody has come.
Initially they took my call and said it will come in a "day or two" but now they are not even taking my phone. I took this connection in Kandivli West Mumbai. Anyway the amount of Rs.618/- that they took is anyway paltry but I just want to make sure that others who search for "hathway sucks" on the internet before buying this service, gets one more result of "hathway s*cks" courtesy yours truly. Beware of hathway. Don’t buy Hathway connection.
Since I found MTNL a bit costly, I was searching for alternative and as a result found that "airtel scks" and "hathway scks". Even if MTNL is costly, it is worth it. Atleast I haven’t faced any such problem from them. The speed at 2mbps is excellent.
UPDATE : 30TH JUNE, 2008
Today somebody came from Hathway for Model testing and said somebody will come and fix a new modem within half an hour. Since "two days" of Hathway mean almost two months, at that rate, I should get the modem in another 9 hours or so.
If that becomes true, then I will sing "HATHWAY KE GHAR DER HAIN ANDHERI NAHI HAIN". But that does not mean that their customer services does not SUCK. Till date, I haven’t got any call back about the status of my application and over and above, I already got a bill for one month without even the same being installed.
Yes, "HATHWAY KE GHAR DER HAIN ANDHERI NAHI HAIN", finally my net was connected the same day.