People believe the internet is a blessing. Hathway has convinced me that it is a curse.
I’ve used Reliance, I’ve used 7-Star and I’ve used Hathway twice. The first time, it was at 4 Bungalows in Andheri West and their service was fairly decent. However, my review is for their service installed at Yari Road, Andheri West, again.
I never saw myself as a person who would so exasperated by a product or service that I would need to go online to vent my frustration on an online forum. But Hathway has made me that person.
80% of the time, and I’m not exaggerating, when connected to the internet, my browser shows me the’Resolving Host’ sign and then displays a page telling me that I’m not connected to the internet.
The other 20% of the time, after having switched the modem on and off multiple times and praying with my all heart to a combination of Buddha, Jesus, Brahma-Vishnu-Mahesh, Allah, the Universe itself and to whatever divine entity was listening to my prayers, the internet would miraculously start working. And please take a look at my attached photos to show you the fantastic speeds!
Keep in mind that my plan is supposed to offer me 50mbps. If I’m lucky, I get 0.5mbps. Yay for me!
The second time I tried a speed test, the internet wasn’t consistent enough for me to even run a speed test! It is as fast as a leopard who has had all its limbs amputated. And has been shot in the head at point blank range.
I thought it might be my laptop(Macbook Pro), or my phone(iPhone 6s). But my roommate has the same problem with his devices. And our friends come over and have the same problem. The only difference is, they laugh at me and leave for their homes which have reliable internet connections. And I’m left in my lonely primitive world where I can only dream of how blissful it would be to surf the internet once again.
Hathway has been gracious enough to send their service staff over twice, but to no avail. The internet works for a day or two, tops, but by the next morning or morning after, it’s back to being as unreliable as the average politician.
In all seriousness, Hathway should consider entering politics because they’re the foremost experts at promising and then not delivering.
If you’re considering getting this connection, I have one word for you. Don’t.
Save yourself the hassle, save yourself the tears. Save yourself the hair you’ll be pulling out and the furniture in your house you’ll be breaking in anger and helplessness.
I have never been more affected by the ineptitude of a service and the downright dismal quality of a brand that has the audacity to mention itself in the same breath as other service providers in this country.
Oh, and I’m writing this review from my office, which has a 7-star connection. My Hathway connection at home wouldn’t have allowed me to upload even this.