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Hathway Broadband

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Summary

Hathway Broadband
swati agarwal@swatagar977
Sep 03, 2011 01:17 PM, 3392 Views
(Updated Sep 03, 2011)
Recent change -- need to login to use internet

Recently Hathway has made it mandatory that we have to login before we can use the internet.


The bad part is again the communication to customers is not effective. They flooded me with SMSes saying that u need to login now. It does not help me to get informed 100 times a day that the customers need to login from now on. I as customer want to know why this change is made because it has made my life difficult!


You get logged out two times a day - once in the noon around 12 pm and once in the evening around 6pm. Hathway shud consider to reduce frequency of logging out users to may be once a week, if they really want to have a login thing.


It is not very pleasant to come back home from work to find that first you login to your comp and then again login to the internet because it has been logged out.

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