I’ve been a sufferer of Hathways system too. Not getting internet properly for past 1 month
I just want to make it plain and simple.
Their customer care sucks. They take it very easy when we complain about it.
I’ve talked to many guys(at many levels) who say my problem would be resolved tomorrow.But tomorrow never comes.
And when I call zonal level manager to complain about this, he doesn’t lift my call. When I call again, I get a call wait on his number. When I call him again, he doesn’t lift the call again, so I keep him a message saying my query is not resolved.And call him back, I get a call wait again and after some time he lifts the call and says this:
"Go ahead and disconnect the connection.I don’t care."
You can listen here: https://clyp.it/cr1ygty1
Then afterwards a technician manager calls and talks to us saying this would get resolved by tomorrow. And for hathway, tomorrow never comes.
I strongly discourage Hathway
Abhi.