I have been using the Hathway internet for past 4 year and I would say I am highly satisfied customer. I stay in HRBR Layout in Bangalore and in this area the service is good, but I have heard in some areas the service is not very good especially in BTM layout.
Currently I am using the 512 KBps line and the download speed comes to around 60 KBps which I think is quite decent, it takes around 4-5 hours to download a movie. The customer care is good and you need not wait for hours to get somebody on line.
But I do had hiccups with the service once, when there was a fault in the line and it took Hathway almost a month to fix, imagine being without internet for a month.
Every day a new technician used to come unaware as to what the last one had analyzed and he would start again from the scratch, I almost decided to go for Airtel internet but somebody told me that they do not have a very good Service in HRBR layout in Bangalore.
But there are not much choices in terms of type of tariff plan and some plans are really laughable, like if you go for 1 month payment for 1 MBps connection, it is cheaper then if you pay for 6 months. They need to rationalize there tariff plans.
Over all its thumbs up to Hathway!