I have got my new Hathway broadband connection on Jan13th 2014 and I am facing connectivity problems. Internet was down 4 times in a week.
When I contacted customer care they said within 1 hour the problem will get resolved but nothing happened. They were able to resolve the problem only after 24 hours.
This is not the offer what they really gave when they contacted me for the new connection. I am really disappointed with Hathway broadband.
-Ashatshan.