Hathway team never stay on their promises, I have got a message saying if you pay for 3 months you will get one month extra free. I did the payment and called customer care confirming the offer, but unfortunately I see that it got activated only for 3 months. I called plenty of times to the customer care and they started saying that there is no offer activated on your account(1418357). Also whenever asked for the bill they never give the bill saying mine is a prepaid account and they don’t provide bill for prepaid customers. Isn’t it my right to get a bill for the payment done towards broadband?
Now, when I asked for termination and a refund of the amount for the last months service which I didn’t use they are saying that they won’t be remitting it instead they want me to continue with their service. Such a pathetic service they are providing. Please take a serious action on this company as they don’t deserve to provide services to anyone.