I got a Hathway connection in May 2015. Location is Koramangala, 2nd Block, Bangalore.
My pack was supposed to give me 50MBPS speed with 25GB limit. The person who collected cash for new connection assured that connection will be done the next day.
I had to follow up everyday for the next 5 days and connection was activated after thrashing them on phone.
Trouble began soon after and over past 6 months, I have faced all possible problems with this terrible broadband. I faced many instances of loss of connection and problems fixed only after placing multiple complaints for days. On average some problem every week. Speed is dead slow sometimes, for unexplained reasons. Calling customer care is of no use. All they say is that it will be fixed in 48 hours. What a shitty service, as they expect customer to lay eggs for 48 hours while internet is not working. Most of the times, problems are fixed only after 4 days.
It has gone to an extent that my family has been scolding me really bad for choosing this connection again and again. Choosing hathway broadband will be the most stupid thing I have done in my life.
In a nutshell, Hathway broadband is terrible. Stay away or you will loose your patience and peace in life dealing with their service.