One of the worst service and cheap technique by Hathway to get Business.
I had opted for Quarterly plan 50 Mbps with 25 BG per month. The first week itself I registered complaint that I was getting only 1.5 Mbps speed, the technician responded to the complaint after 25 days and told us that their WIFI speed will be reduced by using ROUTER. They asked me to connect to LAN cable to get the desired speed. The technician did not have any other explanation to handle the situation.
This being the second month, I was getting 25Mbps but now there is a twist with Hathway. They sent a message last week that I have already consumed 100% of the Usage limit. While going through the records, they have shown I have downloaded 39GB data in 4 days while I had practically downloaded only 3 GB data. I sent a screen shot of my download & also registered a complaint but there was no response. Yesterday I went to their office @ Ulsoor and the Manager gave me stupid explanation that Modem is password protected & that is the most secured Broadband service. Customer has only downloaded the data & Hathway does not have any system to check & confirm if the downloaded information is genuine.
Customers using HATHWAY are provided with Account wherein your data is not captured REAL TIME. The data usage is visible to customers only after 72 hours(3 days). In my case they have shown data 39GB downloaded in 1 day & had they were not able to record incidents of download.
These guys fudge data usage to bill & mention the customer has used 100% data within the plan period. They put us in a situation that Customers will be forced to pay extra and get the connection renewed. They have already secured advance payment from customer for the quarterly plan.
My humble request to all, Please DO NOT opt HATHWAY for any broadband connection.
Thanks,
Nishand R
Vidyaranyapura, Bangalore