By mistake I took a Hathway internet connection on 25th September 2015(Account Number:1439556). This is to bring to your notice that my internet connection is NOT working from 26th October 2015. I did try reaching the so called Customer Care support(080-40161616) and was complimented with tons of Sorry. I am the one who should be saying sorry “Am sorry I took Hathway Connection” .
First Attempt: when I contacted Customer Care I was shocked to know that my cabling is still in progress. How did I get internet for last one month? I was promised a callback and never happened.
Second Attempt: I was told my account is deactivated in the records. Why was it deactivated? I payed 3 months advance rental while taking the connection. I was promised a callback and never happened.
Third Attempt: I was informed backend team will give me a call in 4 hours. I never received any callback from any team. Is there a backend team or is it the usual quote to all the customers?
Nth Time(After 24 hours): Please disconnect this useless connection and refund me the money. I was provided with a ticket number(14654974) and again a promised a callback from billing department. Knowing that I will never get a call I agreed.
I have used other Internet Service Providers like Airtel, Spectranet, ACT but never faced such issues with them. I am just one month with Hathway but I am already fed up with the awesome service. Every day before going to bed I pray to God just one thing “Please make sure that the third light(i light) on my router is blinking “. The customer support has few default set of questions which I have already provided n number of times. The worst part is one of the customer service representative sounded as if Hathway is giving me a favor providing internet connection. Still the so call I light on my router is not blinking. The fight continues for refund now ….
To all those planning to take Hathway – Please save yourself from this awesome service. There are other internet service providers who can do better than this. Hathway, please carry on the good work and make sure that you lose all the customers. Hats off to the awesome customer care support .
Screw you guys!
Yours’s lovingly,
A frustrated Customer
Account Number: 1439556