I made a payment of Rs. 4654 for a 6 month subscription. The transaction details are INB/418978760/TECHPROCESS SOLUTIONS LTD/ and the payment reference no is 229431321. The money was deducted from my bank account but I got a payment gateway error.
When I called Hathway I was told that they haven’t received the money and they refused to register my complaint and they didn’t activate my account. My bank has successfully transferred the money to their payment gateway TECHPROCESS SOLUTIONS LTD and they’ve also sent me the payment reference number. I’ve lost close to 5000rs and my banking details are not safe with them. This is daylight robbery. What is the procedure to register a complaint in consumer court.?