Dear Team,
I am new customer to HATHWAY, AC: 1180428720.
Right from Sales, Installation, Activation, Technical Support till Customer Service. Everything is pathetic.
No Proper Information and Response from customer service.
Once a/c is activated, in same call i had informed to technical person about the speed issue. He told me that he had raised ticket to technical team to look into speed issue on 10Oct.
i waited till 14Oct Monday, Monday Morning and Evening called and followed up to customer service.
On Monday, Issue has been diagnosed by Mr. Vasanth, L2 Engineer. He accepted the problem in hathway and promised that hathway will replace the Double strength router with no cost. He informed me that he had escalated this issue and told me not raise any tickets.
I waited till tuesday, On tuesday evening i called to customer service, there is no information on a/c. i explained everything once again, asked customer service person to make a note on everything. He noted too. I asked him to send technical person to home for replacing high speed router. He said he will send.
I waited till wednesday, Early morning on Wednesday i called for follow up. Customer service confirmed that the will send by 10 am Wednesday. I waited till 2pm, i called around 2-3pm. Till that no response from hathway.
I called for followup, my call has been transferred to senior member and later floor in-charge. I dono whether this is true or drama.
Floor incharge Karthick promised me that he will call me and update with in 30mins to 1 hr to resolve the issue. Now time is 11pm. TIll now no calls from hathway,
No Proper Speed,
No Proper Customer service,
Fake sales information,
No proper technical support,
No proper help desk and mail response.
Cheating customer with fake information.
Finally, When will you replace double strength router in home.
Every day you guys saying that we will send technical person, its around 6 days now. till now no technical person replaced the router and resolved the issue.
You have a such a worst customer service.