I strongly recommend that no one go in for a Hathway connection. In our area in Mumbai, we do not have a choice & we have to opt for Hathway if we want a cable connection. Their connectivity is the worst I have ever seen. Down time is almost a daily occurence when they are charging us for 24 Hour OnLine connectivity. Their technical support & service is even worse. Getting through to their ’’So Called’’ 24 hour help line is a nightmare. Even after you get through, you are inevitably put on hold for 15-20 minutes. I have tried conveying our woes to senior level managers & technicians in their organization but nothing has been done about anything. Now, they just conveniently are’nt in the office or busy in a meeting when we call.
The minute an alternative is available, I will switch over. Don’t waste your money, time & energy on a Hathway connection. You will regret it !