With my personal experience I can say that the service provided by hathway is not very great I had shifted my house afer taking the cable connection . So I got to nearest hathway center and then the problem started . First of all they said to ask for noc to the previous centre and then after giving noc of the cable they said that "the hathway operator has blocked the router "So they gave me another router in place of he first one . The router given by them was working but because of it the the speed was not that better . So finally I wanted to give it back and use another connection but they denied that the router was given by them and no refund can be processed . At last that thing now is lieing in a corner of my house as now I switched to another wifi service.