These guys are really good in customer service. The moment we raise an issue with them, they try to solve it .If it is a hardware issue then within 2 days they solve it.
The internet speed and charges are fine, but reliability must improve to a large extent. Very often the connection gets cut in the middle of surfing and then gets restored. Highly inconvenient due to that aspect.
If the prepaid packs get used upto 85% then they start contacting you to recharge the amount , this is a very useful service. They also send a person to pick up money if you wish to. Overall happy with this kind of service in India. They offer varied speeds with respective cost and download limits , which is pretty reasonable. Little higher than BSNL but anyday service makes up for other mistakes.
Another problem is their billing. They keep sending bills for payment even though all paymetns have been done. They didnt take any action for not paying these extra bills.