I was using the hathway connection two year back every alternate day there was a connectivity issue and no buddy answers properlly they dont bother about anything, if you are not getting connectivity for 2-3 days also they will not do anything.
Last week back some of their executive had called for new 50mbps connection, have checked on the net saw the CISCO logo on it I thought they must have improved but no their are same they are not at all concern with your problem they had tooked the money but after a week also not installed the wire connection, every day 3 times we are calling them "bus abhi ayega" "engineer nekala hai" bla-bla-bla.
Take my advice DONT TAKE THEIR CONNECTION
Regards
Vikas