I purchased a electric iron ERA for about 3 moths ago for Rs 700 and it conked off recently. luckily I retained the receipt and out of curiosity called Havell call centre and logged a ticket. within 24 hours my Iron was replaced with a new one - no question asked, no follow up, home delivery.
very impressive indeed. Service in Gurgaon is generally very poor, I had a horrible time with a Phillips high end mixing system recently, not to talk about samsung etc, Havell seem to be really different