I have faced several problems with my laptop since I purchased. I purchased a Free DOS machine and installed windows xp on it. It worked fine until I tried to run few games which required high graphics definition.
After resolving this problem I am now facing a problem with its display. The vendor suggested me to get the screen replaced from HCL service center as the machine is under warranty. I have been trying hard to reach out the HCL service centers but to my luck I have not yet succeeded.
The call centers for HCL dont even have correct phone numbers and address of service centers. The phone numbers which they provide can never be reached. The quality of material used is not so good.
Regarding ease of use: The ergonomics is not very good. You will find it difficult to type as you hand will often move over the mouse pad which will cause the cursor to move to different place.
I will suggest, never buy HCL laptop as it has nothing good in it.