HI...
ATM transaction dispute, HDFC takes 40 days to resolve a basic dispute and no explanation why it takes so long!!!!
I wish to bring to your notice a serious issue with ATM transactions (in particular ICICI).
I used my HDFC Debit Card to withdraw Rs6000 from an ICICI bank ATM located in Hyderabad. After punching in my PIN and the amount to withdraw, the ATM worked on for a while and finally the Transaction was declined. I was stunned later to find that my account was debited with Rs6000 even when the cash was not dispensed. I raised a dispute with HDFC bank to co-ordinate with ICICI and solve the issue.The transaction slip was also attached, which shows clearly that ’’Transaction Declined’’. My problems increased, when an HDFC employee called and told me the issue will take 35-40 working days to be resolved. I was bluntly told that my card was a MasterCard and that it will take 40 days, and no further explanation was given why it will take 40 days.
I consider this as a complete lack of empathy to the customer and his problems. Who is to blame ICICI or HDFC?. I don’t know whom to approach to complain about this issue.
We are at an age of sophisticated machinery and hi-tech and yet a simple audit of the particular ATM machine balance on that date is supposed to take 40 working days, even when all the details like Transaction slip copy, Date of transaction, time, amount etc details were given.
Please let me know if you have any suggestions to solve this issue or at least other means to make people aware of such problems.
Details..
NAME: NARLA KESHAV RAM
HDFC A/C :
Transaction details..
BANK: ICICI
ATM ID:S1AN1202
ADDRESS: BALAJI SQUARE, HITECH CITY (Hyderabad)
RESPONCE CODE: %UNABLE TO PROCESS
DATE: 01/11/2005 TIME:17:35
Thanks
Keshav R.Narla
Ness Technologies
080 51963055 (o)