I had taken a personal Loan from HDFCbank, Delhi in Dec 2006 and the first installment was due on 7 Jan 2006. However HDFC made the first deduction on 26 Dec 2005 and made another one on 7 Jan
- Upon calling the loans department I was told that the money was transferred in my account a day before the scheduled date so the deductionsalso started a month before. Due to this a couple of my credit card and other payment cheques got bounced. Dye to that I had to pay a heavy penalty. I requested HDFC to fix the problem but I got a cold shoulder.
I kept on chasing them but the results were not fruitful. Just to add insult to the injury I started getting calls from collection people and I was harassed and abused over the phone many a times. Later on when I stopped making payments then they started responding to my mails and calls. And after a long wait they suggested to open a new loan account and close the first one. Which sounded reasonable as they promised me that the fund would be internally transferred and I would get rid of all the problems. I signed the entire documents and sent a request to close the first account and open a new one against the balance.
Once the new account got operational, I started making regular payments. Then I requested HDFC to return all the documents issued against the first loan (PDC’s, etc) and also issue a NOC for the old loan account. When I did not get any document back for another month then I called them again to check the status and I was told that the documents have been misplaced. And they again stopped responding to my requests. Eventually I had to stop my monthly payments again to attract their attention. However I am again getting harassing calls from the collection department of HDFC and still there is no resolution to my problem.
Kindly suggest me a way out.
Gaurav