I had booked tickets wid jetlite using my hdfc credit card for which the cornology goes as follows:
1st transaction on 26/3/09 @ 11.46 a.m. with jetlite to book the tickets amounting to(rs. 19208/-+ rs. 2608/-) rs. 21816/- thru IVR system at jetlite which was failed as per jetlite so no payment recd. But transaction initiated at hdfc.
2nd transaction on 26/3/09 @ 6.43 p.m. with jetlite to book the tickets amounting to(rs. 19208/-+ rs. 2608/-) rs. 21816/- thru IVR system at jetlite which was successful.
The abv 2 transactions reflected in my statement dt. 3/4/09
The 1st transaction amounting to(rs. 19208/-+ rs. 2608/-) rs. 21816/- was reversed(credited) in my statement dt. 3/5/09
I cancelled my trip so the jetlite refunded the amount after deducting rs. 3000/- on the tickets so the actual transaction amounting to(rs. 16208/-+ rs. 2608/-) rs. 18816/- was reversed(credited) in my statement dt. 3/5/09
So uptill now the account with jetlite was clear.
In my statement dt. 3/7/09 suddenly hdfc included the transaction of rs. 2608/- only in the statement asking me to pay this amt.
I have been following up wid hdfc since the time I have recd my statement dt. 3/7/09 and now I m fed up wid these people as they r not solving my issue. they always kept on replying tht this is interim period so I will have to wait the dispute will be solved. since last 2 months they have stopped replying to my mails also. now the trend is tht each month I recv my credit card statement wid the finance charges and late payment charges and I ve to give them a call saying tht this is in dispute so pls reverse my fin & late payment charges and they do so.
I m really fed up of following up for such small amt wid hdfc & even wid jetlite. these people kill time so tht customer will get fed up wid them & stop following for such a small amt. so they don’t even bother to reply. I m sure I will not leave my money and will sue them even for rs. 2600/- it not the question of money here but there is a need to teach them a lesson not to harrass their customers who give them business.