Rohan R Rajore :- rrr18d@gmail.com
HDFC Bank Madhapur, Hyderabad, Telangana:-
Gr Flr, GNR & RV Insignia, Image Gardens Rd, VIP Hills, Jaihind Enclave, Madhapur, Telangana 500081
Below is my experience what I felt today:-
Very bad experience.
The staff made me feel "what have I done wrong that I came to this branch to open a salary account".
What is the time it takes to open a salary account?
My friend opened online in 10 mins.
I too tried it but glitches occurred online due to which with my number there were many leads generated for that branch. So it was not opened online and they said to visit the branch.
I visited, the first person I talked to was the "Customer Experience Staff". I conveyed my problem, he suggested me to go home and come after 7 days when the lead gets expired. I asked him why should I wait this much can’t you cancel the lead now?
Then he sent me to a different desk to convey my problem.
The next desk person listened to me carefully and then said "Sir for KYC you have to visit your nearest branch where you live in Hyderabad, I said him the lead is generated in this bank other branches have told me to visit this branch and now you are saying me to visit other branch ???
Then when we questioned him then he is giving solution to me that ok sir we will do your KYC here.
Then he sent me to the customer experience staff then that person told me to sit.
I was waiting for at least 20 mins patiently, then he calls me and tells give your adhar number, then he give me documents to fill and sign it. During this again he wasn’t asking me to give him documents rather he was doing his other work for at least 15 min.
Then he took my documents and he gave me another document to fill, and then he tells me to take a selfie and email him. But in bank, there is no network for Airtel, I ask him how can I email him, he is laughing and ignoring me and cracking jokes on Airtel then after 10 mins he says you can go !!
I am shocked, that is my account created, he says yes it’s done you can go.
Now do realize the process which my friend did online was 10 mins, but when I visited the branch the same process they made me to do it nearly 2 hrs.
Above I explained you the process, the readers can judge themselves signing three papers, and sending a selfie takes 2 hrs to process by the employees of the bank.
When I was leaving other employees were smiling at me. !! as they have wantedly done this to me.
If you want HDFC services, surely go to any branch but not this.
This was my experience where I learnt to have patience when front person wants me to loose it.