I have a SB Account in this bank since March, 2005. After opening this account I have found to my horror that they do not have a Toll Free Phone Banking facility for my State (Orissa). All the listed phone banking nos. are very far away from my place. So we have to make STD calls for all our Phone Banking requirements. Even the phone no. for customer care center at Kolkata always remain busy. So I have to call Chennai, New Delhi or Mumbai. This bank does not have a Customer care center even for the entire state of Orissa, though they have atleast 4/5 branches spread out in the state.
Though this bank claims to have started ahead of other private banks, their ATM network is very limited. In my place(Cuttack) they have only one ATM and this ATM is situated inside the Branch. Where as SBI has 15 ATMs in the same place.