A COMMENDATION THIS TIME AROUND: 17/8/2007
Reading the CONSUMER WATCH column in The Times of India today
about banks "tightening their Risk Management Systems", I can not but
recount a call received from my bankers.
Very shortly after withdrawing Rs.17, 000/- from my S.B. account(through
a "distant" branch of HDFC Bank) for my son’s admission fees, a discreet
call - ostensibly to brief me about the Bank’s Rules and New Products -
confirmed from me that the transaction was in order.
It took them less than 15 minutes - keep it up, HDFC Bank; and thank you
for making me feel that my money is in safe hands!
Sanjeev Suri
https://butitistrue.blogspot.com
FIRST:
Forget what HDFC Bank does or does not do !
Read on for a TRUE ACCOUNT of what transpired this weekend:-
On saturday, 4/8/2007, at around 10:55, I received a call from one Ms. PRIYA
( they are always Neha, Pooja or Priya) [ Mob. No.9873-93-7664] wishing me
and wanting to sell me an HDFC Bank Gold Credit Card.
Incidentally, the courier had just delivered an "HDFC Bank Gold Credit Card"
and initially, I was IMPRESSED because one tends to presume efficiency even
where it does not exist.
I really thought it was a "Confirmation Call" - the timing could’ve been perfect!.
When I informed her that a card had indeed been delivered to me, the lady
expressed surprise in a manner just short of disbelief - thankfully, she was
polite enough not to call me a liar outright.
The next EIGHT MINUTES were spent in finding out the name of this DSA -
First, I spoke to a "senior "(Shikha), then answered a plethora of questions,
and was told the DSA is in GK-II and the name "will not be divulged".
That the final revelation "ALANKIT" came after a slew of apologies did not
quite compensate for the "bad taste in mouth" left by the initial attempt to
"Protect(?) a Secret(?)".
Is it really "ALANKIT", I wonder ?!
Sanjeev Suri
Destination Excellence
https://doyougiveadamn.blogspot.com