I travelled to Portugal and Spain in October, 2012, to celebrate my 65th birthday. I took a Forex Card from HDFC Bank - the biggest mistake of all. The Forex card did not work in Portugal. Since we were in Fatima, which is a small town, I assumed that there was a problem with the ATM there. But when we reached the capital, Lisbon, I had the same problem.
I contacted HDFC and they said that they were going to get back to me in FIVE DAYS. The fact that I was out of money and literally starving did not cut any dice with them. Pleas to send money thru Western Union or to a bank where I could collect it by showing my passport were of no avail. It was "not company policy".
When I returned home on 30th October, I got another mail from HDFC saying that they would get back to me in FIVE DAYS. I have now filed a consumer court case against the bank, which did not have the decency even to apologize for causing a senior citizen inconvenience.
I have closed my wife’s and my account with HDFC bank. They have CROOKED Reps. A Mr. Anchan Kumar had come to my house to open the accounts and made me sign on the blank forms. Like an idiot, I trusted him and then I noticed that the bank was deducting Rs. 600/- every quarter or half-year for "INVESTMENT CHARGES". I had no money and never did a penny of investment with them.
So this is a warning for all those using the HDFC bank. CLOSE your accounts TODAY, before they shaft you too.
The Bank reps are shameless people, whose only aim in life is to PREY upon unsuspecting persons for their benefit.