Centurion BOP is really the least customer-centric bank I have come across. The people are real idiots with no knowledge about banking industry.
I had applied for a loan. After giving them all documents, I got their confirmation that everything was OK. Few days later they even said that my loan has been processed. But on Saturday monring I got a call from Gurgaon office, that my loan has not been processed because as per their records I have an ICICI Bank credit card and amount has been outstanding for more that 3 months.
I told them I do not have any ICICI Bank credit card. But still kept insisiting. They asked me to give them details of any other credit card which I have. I politely refused that I can give away my credit card number.
Later, they told me they are finding some cheque returns in my bank statement. I told them, I have never issued any cheques from my a/c.
Then they told me that I have some taken some other loan from other banks. I was now relaly annoyed and asked them to give me the details. They didnt have any details.
A day before the submission of the amount, they informed me that my loan application has been declined.