HDFC BANK and Credit card department is very unorganized.I recently got credit card from HDFC in the month of July 2011.Only thing they delivered safely is the credit card .The pin was sent first on july 21st 2011 and asper HDFC rep it was delivered on23rd jul -11.Never received it so called 5 times.They made me wait till 15th august and finally they said they will dispatch new pin on 17-08-2011 after that again run around started they sent SMS stating dispatched on 17th but never received till 30th august .After calling them they requested me to wait till 15sep and after couple of calls to care they again dispatched new pin on 26th sep-2011 again same runaround finally when I told them that I would need info about HEAD of Credit card division to escalate the issue a Manager came on line and promised me that he will get it delivered in 4days thru bluedart this time.So far they used MRF couriers.
It looks like they want to capture Credit card market but they dont have capable staff.I have been with Citi from 5years and so far never had any issue or not even inconvenience like this for a silly pin.
PEOPLE WHO REALLY WANT TO ENJOY THE FACILITY OF BANKING OVER NET/PHONE/ENJOY BENEFITS OF CREDIT CARD LIKE REWARD POINTS GO FOR CITI I TRUST CITI AND I OWN 2 CARDS WITH CITI 2 PERSONAL LOAD FROM CITI AND NEVER HAD ANY ANY ANY ISSUES NOT EVEN SILLY ISSUES LIKE I HAD WITH HDFC.