This is regarding the recent incident I fall for repayment of the overall 45 K due amount for a month. I paid the 18K within the due date and remaining before the billing date i.e only 8 days after the due that.
They’ve charged 1400 as the interest charges. I don’t know on what basis they calculate it.
When I called their customer care(some Neha) she just sounded stupid and tried to raise her voice and was very very rigid on what she was talking. **No customer service intention at all.*
It sucks and I regret going for this card after paying 1400 as a penalty. I’ve paid the overall amount and in process of getting out of Citibank Credit card hell.
I’m using Citibank Platinum card for last 8 years and never faced this kind of circumstances with them. Their customer care is supportive their service is much much better than HDFC guys.