I HAVE A hdfc platinum edge Visa credit card and a net banking account as well. I was happy with the services till now as HDFC has lots of online services to simplify transaction making process but I am extremely disappointed to know that that to redeem reward points, one has to fill a form and send it to Chennai office. In the era of 2016 when every single thing can be done online, how can you expect the customer to follow such a tedious process.
It does not even make sense economically because Rs 75 is levied as redemption charges and rest will go in sending the request form by post.
Its high time HDFC make such things simplified asap.