Please do not bank with hdfc. Most pathetic bank ever seen. Below is the mail sent to hdfc out of frustration: dear mr. Murty it seems absolute zero response. Be happy with 5395/-. Now, i will not write any mail to you. But i learn a lesson. No relationship with hdfc in future.
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Dear Mr. Raj,
This is in continuation to our earlier email dated 18.05.2010 and your subsequent conversation with our Service Manager, Mr. Sumit Gupta regarding your HDFC bank credit card account. Upon receipt of your email, we have again taken a detailed review and we wish to reiterate that we were not in receipt of any request for blocking your credit card. You may recall that the same was clarified in your conversation during April’10. Hence, we had communicated liability towards the credit card dues. Owing to non payments since August’09 statement, applicable bank charges were levied and the card account was invalidated from further usage on 14.12.2009. Further, lien was marked on your savings bank account under due intimation and an amount of Rs.5395.00 was debited on 30.04.2010. We regret our inability to accede to your request to settle the card account basis the aforesaid lien claimed. We understand that you wish to arrive at an amicable settlement towards your card outstanding. We request you to contact our bank officers at: 011-43161511/43161513 for any further assistance / clarification that you may require in this regard. Mr. Raj, we wish to inform that your card account is invalidated from further usage and there is an outstanding of Rs.23147.44 payable post the lien invoked as on date. In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India), in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website " http://www.hdfcbank.com" for details of the Banking Ombudsman Scheme - 2006, for further information on how to escalate complaints to the Banking Ombudsman. Assuring you of our best attention at all times.
Regards,
Rajeswari Jayasekar Asst Vice President - Service Quality Credit Cards