I have been misguided by insurance agent of HDFC Standard Life Insurance Co. Ltd. and while discussing about “HDFC SL Crest Plan”, I got the 4 policies insured through him: - one for my son – Chandan Hazari, other of my daughter – Vandana Rana, daughter-in-law – Amrita Hazari and while 3 policies are OK, which granted sufficient returns after maturity but the 4th policy of my wife Kanta Hazari was issued under “HDFC SL Sampoorn Samridhi Plan”, though I was promised same like all the policies but in this, I have to pay total sum of Rs.5 lakhs and maturity value is Rs.2, 94, 878/-
Thus making loss of Rs.2, 05, 122/- after maturity of 5 years while the agent had promised that all 4 policies be the same After receipt of the policy, immediately I complained to HDFC and Mr.Mehul Mehta and Mr. Harshad Dalvi(Customer Relations Officers – HDFC Life) visited my office and they also had agreed that this is a wrong policy issued and HDFC have stopped issuing this type of policy.
Every time I write letter, HDFC has replied standard type of format appointing different customer relations officers i.e. Mr. Rakesh Powel, Mr.Tushar Shirolkar, Mr.Rohit Kanojia, Mr.Nitin Jadhav and Vishal Dange as per copies enclosed and so far none of these CROs sort out this matter and now finally Ms. Babita Arvindakshan is appointed but as usual, she will also keep quiet on this matter like others. In future I may also get same standard letters.