I bought an hdfclife click2protect plan online and money was promptly deducted as the first premium. But trouble started just after that, they asked for scanned copy of my passport at least thrice! Even after I complied there was no response.
My every query is replied almost 4-5 days later and that too with pathetic response Like "Kindly allow us sometime while we get back to you with proper resolution.!" Now I really have doubt about their intentions! Try to go for more responsible insurance companies.