I am writing this reveiw based on my personal experience. on 12th of November I opened a Demat account and Trading account with the HDFC Sec in HDFC Bank and they took my 20 signatures and told me that within 5 days I am receiving my kit. I received the kit after 2 weeks after following up with them. But still I did’nt receive my trading account p.w. till today.
While customer service desk is so worst that I called them atleast 20 to 30 times and still they didn’t solve my problem. When I call them for trading account p.w they say that I need to write a mail to Mumbai office and I need to call them. I am staying in Bangalore and they expect me to call them when I told them to write a mail the customer executive (i need to call them joker not executive) says he already sent a mail and within 24 hours they will solve nothing happened till now. When I called yesterday customer executive gave me trading a/c phone no’s since they only handle deemat account.
When I call it is continuously ringing but no one is their to pick up just like local govt bodies. And again I called them next day and for my surprise they gave some different phone no. When I call that no again one lady picked up and she gave me some different no.Finally when I called that no I am getting the message as "This is not valid phone no". I am too tired up calling these Customer care jokers and yesterday I sent a complaint through email I received their auto reply as thanks for your email we will revert back within 4 days and this makes my worst relation ship with HDFC for exact 1 month.
I wanted to invest today as today is auspicious day but too my fate I am not able to do any trade. I can trade but my phone bill to HDFC showing as 125. When I call from my mobile it says only for MTNL and BSNL customers. and when I try to call from landline but it is pvt telephone I can;t call.
So all if you have tremendous patience and enough money in your Mobile prepaid bill than only open a account with HDFC else don’t open if you open you lose money by calling to their so called customer care people. NO USE. I am thinking to terminate my account with this bank