If you ever come in a situation of having to update your KYC from resident indian to NRI - brace yourself for some serious manual work coming your way - especially if you are a HDFC Securities account holder. You will need to manually report the purchase price and acquisition date for every share you purchased since inception of your account as the ever talented HDFC Securities IT & Product team are stuck in an ancient world and do not understand the simplicity of automation or perhaps do not have the competency to implement it or very likely - DO NOT CARE! I am sitting and manually recording these details for over 100+ stocks I own that I have purchased over the last 6 years. This data can easily be pulled out and then shared with a customer to review and sign off. The customer service team very nonchalantly tells me this is something all their customers do.WOW Isnt that brilliant HDFC! - Ull want your customers to slog. No wonder you’ll are losing your market share to more competent players who understand the importance of customer experience and invest in skilled and competent teams.