It is one of worst trading platform anyone can come across and they never care for customer except charging you for every way.
Even a very basic thing they can not do properly, classic example is go "live" with an system which is not proven. All over they advertised that the new system is 60% faster but end-up in two days of total mess-up. When you try to call their customer care either your call never picked ( so many people calling at the same time).