The salesman named Dhaval Shah promised critical illness rider by putting for a review after a month, fully knowing that customer cannot overide look in period after a month .
The management, including the CEO Mr Puri never replied to numerous mails .
Have not seen such an irresponsive company that openly encourages cheating by its employees .
The CEO is a simply not reachable and customer care absolutely non-emphatetic .
To top all these, after several years, when I contacted another incharge called Manmath, he laughed and asked why I did not surrender the policy so far .