I was a regular purchaser from HealthKart. Have bought more than 6000 rupee worth of merchandise from them in a span of just 3 months. This one fine day I got a call from HealthKart that I got a special offer by which I can get 10% cashback on any product purchased by me. I went ahead and purchased the item. How ever, the cash back never happened even after multiple emails.
The funniest thing is I have not made purchase of not beauty products, but nutritional products from them in the order! Also I have not received a single reward point! (Reward Point zero till date!) No wonder why even regular customers like me are going away from e-commerce! My order id are 1988617-35158 (the complaint is raised for this id)
Other ids:- 1892793-56837, 1253985-56163
The entire mail chain is attached here.
On 2/26/13, xxxxx wrote:
> Hi,
>When I placed the order, the system did not give me any error message.
> If the cash back is not provided then I will be forced to cancel the
> transaction. Let me know how to proceed with cancellation if you are
> not ready for processing my cash back.
>Regards,
> xxxxxxx
>On 2/26/13, HeathKart Support info@healthkart.com wrote:
>> __________________________________
>>Kalpana Gurung | FEB 26, 2013 11:21AM IST
>>Dear xxxxx,
>>With regard to your e-mail, we would like to inform you that HKB5JYG410CB is
>> not valid on beauty products.
>>Thank You for choosing HealthKart.
>> "Stay Healthy, Team Healthkart"
>>Thanks & Regards
>> Kalpana Gurung
>> Healthkart.com
>> 0124-4551616
>> " Stay Healthy, Team Healthkart "
>>------------------------------------------------------
>> xxxxxx@gmail.com | FEB 23, 2013 03:01PM IST | Original message
>>The cash back for my past purchases is not yet reflecting in my account.
>>Please do the needful.
>>Regards,
>> xxxxxxx
>> 94xxxxxxx
>>On 2/20/13, xxxxxx wrote:
>>> Hi,
>>>The coupon code was applied. Thank you for the 10% cash back. However
>>> I am unable to see the amount anywhere in the Health-kart website. How
>>> can I avail the cash back?
>>>Regards,
>>> xxxxxx
>>> On 2/13/13, Upasana Sherawat upasana@healthkart.com wrote:
>>>> Dear xxxx xxxxx,
>>>>With reference to our telephonic conversation, the Coupon code is given
>>>> below. Please apply for additional 10% cash back offer .
>>>>Coupon code-
>>>> HKB5JYG410CB
>>>>Please go through the website and make your order using online payment
>>>> option. I will confirm the same tomorrow.
>>>> Have a nice day.
>>>>Sincere Regards,
>>>>Upasana
>>>> Healthkart .com