Healthkart customer care agents are unaware of the product they have on the site, no knowledge of product. whenever I called they said concern person was not there or write an email so that concern person will contact you again. everything is mentioned on the site but if someone wants to clarify a small doubt about the product or service then he/she needs to go through this much long procedure.
Although , no ’concern person’ ever contacted me , when I came to online chat same thing happened they said just leave your name and number will contact you back but No one did. what is this?? just for product query which is listed on your site I need to write a mail first then people say it will take 24-48 hrs to respond you..ohh common ..you think this way anyone would ever like to come to healthkart again ? 2 days for small information is a nonsense.
After this my parcel reached to me after 16 days and site says 4-6 days. and no one even bother to called me and told me that its gonna take some extra time. when I called to healthkart cs they keep on saying that 1-2 days more ..i waited...then again 1-2 days more ....and this is how after 16 days a got the parcel .....see it was my follow up not from your site otherwise it would have took millions years to deliver it.
You guys have the facility but don’t know how to manage, it or how to use it or may be its just that customer service manager don’t know the meaning of management. he/she just sitting and chilling around don’t know whats happening in the company never tried to educate the cs agents at least about products on the site so that one should not suffer like me.
There was time when I was one of the happiest customer but now Healthkart.com is not that good.
I read the articles and blogs of healthkart.com and how Mr. Sameer maheshwari and Prashant Tondon started the business and worked hard to get this site on top in healthcare sector in Indian market.
Plain and simple suggestion :- 1. try to train your cs agents, taking calls doesn’t make any sense if you don’t know how to respond, what to respond, because it irritates a lot when you calls a customer care and they don’t know for what reason product made for and sometime they don’t even know is the product available on the site or not.
It seems like you don’t like customers to come again on the site or better your service.