Buyers Please Beware! HealthXP sells Hazardous Health Products! Wonder how their social media is squeaky clean? They block you from all their social media accounts. Strong Online Presence With Unethical Practices.
I was a long time customer of HealthXP but recently I purchased Ultimate Nutrition Prostar 100% Whey(Chocolate Creme, 5.28lbs) from them, Imported by Muscle House and received pacakged Flour with Stone Like Clumps. Also, Chocolate Creme flavour is supposed to be a Brown Powder but I received a fishy white flour like powder.
HealthXP tried to convince me that the product is genuine and the clumps and color change is due to handling and delivery! I had already shared more than 10 photos and a couple of videos with them but they kept on asking me for additional photos. Even these were duly shared with them but they accused me of not co-operating.
After a number of calls, emails, coaxing, threating and after a lot of back and forth, HealthXP CEO Mr. Sarvesh Moghe called me and asked me to return the product in exchange of a full refund.
He refused to acknowledge the product color change and insisted that I ordered Vanilla instead of Chocolate Creme. My invoice copy clearly mentions - Chocolate Creme! A lengthy talk later and due to my insistence, he assured me that he will send the product for testing. I was conviced that this good guy wants to correct the situation. He re-scheduled the delivery a couple of times and I had to arrange for a leave from my office. Finally, a representative of HealthXP shows up at an odd hour and took back the product.
After chasing him again, one week later, I received an email from HealthXP stating that my case has been declined. The reason was - They accuse me of replacing their’genuine product’ with some powder.
These fraudsters then ask me whether I have an unboxing video! Also, Mr. Moghe, CEO of HealthXP says that we are just sellers, we don’t manufacture products. He goes on to say that fake protein is rampant in the industry. He also tells me that HealthKart sells fake products too and even they don’t replace until it is Muscle Blaze! I have all the call recordings, emails and photo evidence.
The attitude of HealthXP, their customer care and the CEO himself is deplorable.
#healthxpfake #fakehealthxp #healthxpcomplaints