We had travelled through Heena in the month of December at Delhi Mussorie, Haridawar, Nanital and Jim Corbett.
Heena is the worst tour operator. Charges are heavy but they dont have any value for customers. Hotels provided by them are cheap hotels. None have decent rooms. No proper vehicles provided.
One of our tour members had extended the tour by paying extra money, despite paying the money they were not given any return transport for which they missed their flights.
Office staff simply bangs the phone if you complain about their hotels or anything. They are very rude in talks with customers.
Should avoid travelling in Heena Tours and Travels. It is better to go with other tours rather than going through Heena and be at their mercy.
Except for the food provided all the services were worst. Have attached photos of Nanital Hotels… The Hotel Looked more like a dungeon.