Me an my wife decided to take a Volvo sleeper bus while en-route to Delhi from Katra and hence decided to book our tickets through Red Bus portal. While booking the tickets, we were shown the Volvo Sleeper bus from Heera Himachal Holidays. We opted because the photographs showed great bus and equally great interiors. But the reality was vastly different. On the day of travel we were shocked, the way this guy have cut corners, he did not even gave us the seat we booked, he got us into a bus that was dirty, stinking and had a very un-courteous staff. We have been conned.
The real pain was, the AC was not working :-(Please be ware dont book your tickets from Heera Himachal Holidays in New Delhi.I later discovered that this company does not even has his own buses and was just doing contract selling of bulk tickets to bus owners and actual operators. Be careful of such travel operators.