We had very bad experience with Hero Honda pleasure. We have purchase bike on 28th Sept 2010 from Dealer Name : Dhaval Auto Pvt (AUTOLink) - Dealer Code : 11300 and did first service at AUTOLink Borivali Workshop in October 2010. Total KM Run less than 450 KM as of 15th Nov 2010
Within two week after 1st Service – there was some initial Auto starting problem and within few days bike can’t start by Kick or Auto Mode. We have contacted to Local Dealer (AUTOLink - Borivali) via Phone and no responses after taking down address and contacts details. We have started following up aggressively and got Supervisor response from AUTOLink – Borivali (Prabhakar and Patil) that we have to bring Bike to their Workshop in Truck or other means…they don’t have anybody to come over to check bike problem.
I’m really surprise – Hero Honda is losing their brand with such a bad customer service from their Authorize Dealers
Before Purchasing Bike we have review comments from various bike review website about Bike starting issues in Hero Honda pleasure and we thought it may be one- off issue because we have full confident on “HERO HONDA Brand” and now we realized …that was our Mistake. Suzuki or Honda Activa would be better choice then Hero Honda Pleasure.*
So friends – Please don’t buy Hero Honda Pleasure and Caution to Purchase & After Service Service your new bike from Dhaval Auto Pvt (AUTOLink) - Dealer Code : 11300 and AUTOLink Workshop.
Today – Ms Dipti (Autolink Workshop Borivali – Tel 28068811) has taken my compliant again and promised me give followup call on the same issue by End of day .
I will share my customer experience with you all on the same issue by next weeks.*
Hero Honda Customer Care Department – If you are reading my message pls contact AUTOLink Authorized Hero Honda Dealer – Borivali (Dhaval , Prabhakar and Patil) to get more information about the same issues. AUTOLink 28068858 /59 Showroom and 28068811 / 8855 Workshop
TV Media or Press or Hero Honda Competitor’s : I will be glad to share my Customer experience with You ALL .
Have a nice day ahead