About a year back I was in a prisoners dilemna that wether should I buy a assembled pc or should I go for a branded one , as many of us faces the same question at the time of purchasing new one or changing their older one.(I had a p3 ibm earlier). Guess what ! I purchased the branded one and that so of an well reputed brand HP (Pavillion w5030in) for Rs 45k.BUT I CANT FORGIVE MYSELF FOR THIS DECISION.
First thing that shooked me when the pc was delivered to me is that the speakers were so dull and they even dont gave me an amplifier or woofer ! as it was with my friends model who had purchased six months earlier from the date when I purchased of same HP pavillion range!(me a poor chap) Then days passed on and sometime after 3 months the adapter of speaker bursted like anything.NO problem as it was under waranty and they replaced it for free. WHAT THE HELL THE NEW ADAPTER THAT I GOT WAS AGAIN FAULTY . Then I talked to senior managers of hp and finally got a non-faulty one. Again days passed on I started facing some strange problems in my pc , it became as slow as turtle.I called the customer care number , what I got to hear initially that the number does not exists as I was having a reliance landline I used to call to their gugaon number and I cannot excess their toll free number as it can be accesed only from mtnl. So the situation is that their gurgaon customer support number which is also printed in my cpu is no more and I dont have a mtnl phone.
So I called HP from my friends home who had mtnl. (This is not at all a world class service for which we shell extra money than to their competition to get better satisfaction , as we are not their relatives) Then again the story continued the customer support executive was ready to have a fight one on one as he asked some silly questions about the pc and sitting from his office seat interpreted that no engineer will be send !.THIS IS A SOFTWARE PROBLEM NOT A HARDWARE AND WE GIVE SUPPORT ONLY ON HARDWARE , he said that nothing can be done.That time I swear that I will never buy and suggest their products.
SOMETIMES IT FEELS SO DISGUSTING THAT WE THE CONSUMERS THINK SO MUCH BEFORE BUYING ANYTHING BECAUSE OUR HARD EARNED MONEY IS SOMETHING AND THESE MNCs LIKE HP(HEWLETT PACKARD) MISUSE OUR INNOCENCE. I AGREE THAT MY PROBLEM COULD HAVE BEEN OF A RARE ONE , NOT MANY OF YOU HAVE FACED THIS AND YOU COULD BE OR HAVE BEEN COMPLETELY SATISFIED WITH YOUR HP PRODUCT. BUT I AS A RESPONSIBLE MOUTHSHUT MEMBER AND A CONSUMER TAKE THIS OPPURTUNITY TO WARN YOU !!!