I purchased a Hitachi AC a month back. First, I had a pathetic experience in terms of getting the AC installed. The technicians visited thrice but could not figure out a way to install it. I, finally, got it done by some learned technician.
For the last 6 days, this wonderful machine is not able to perform. It is not cooling. I raised a complaint on May 23rd against which none of the technicians have visited my place till date.
The customer care executives only know one response “aap nishchint rahiye, jald se jald aapki sahayata ki jaayegi”
Jald!!!! My foot! These people have assigned 3 technicians as of now and the irony is…all 3 have rejected the request stating, it is out of their service area.
Now imagine, me sitting in scorching heat of 45 degrees in Jaipur, without an AC and these hitachi customer care executives don’t have a sense of guilt of what they are doing by not fulfilling a simple request.
Guys and girls, please don’t ever purchase Hitachi AC. They don’t even know how to deal with after sale services. Hate Hitachi. I hate Lotus Supermarket also from where I got this piece of junk!