I have purchased Hitachi 1.5 ton 512KUD model. I raised a complaint for cooling issue. My request got registered and I got reference number as below.
Your Call no - 19060610405 is allocated to RAHUL - 8076109790 . he will be attending your call shortly. Thanking you Hitachi
This person has not contacted me atall and cancelled my request. I got below message
Dear Customer, Your call no 19060610405 is cancelled due to Customer not Contactable. For Generating a request, call at 079-7141-4848 or +91-75-6788-4848
It happens first time. I thought I didn’t get any call but I ignored it. I raised a new complaint and same thing happened again. No one calls me from Hitachi and my request got cancelled. I called customer support and they told this time I won’t face any issue. Not to my surprise it happen 3rd time. Now where should I call for support. Such a pathetic support. Every time my request is assigned to Rahul and he is faking things.
Puneet