Bought very expensive 1 ton Quadricool Twin Motor top of the line window Air Conditioner 2.5 yrs back. The A.C technician while installing informed me about problem Printed circuit board (PCB) used by Hitachi in this particular model, but I did not believe him (could be some rare cases) since Hitachi is a reputed Japanese company. Unfortunately after the initial one year the PCB has burnt out twice (just after warranty period).
The authorised repairing agency in Mumbai "National Aircon" charges Rs.2250 + visiting charges each time for replacing the PCB with no warranty on replaced part. HAve spent about Rs.5000 on twice replacing PCB of A.C less than 3 yrs old. My other cheaper A.C’s Samsung (4yrs old) and Voltas (2 yrs old) are working without any problem, how come Hitachi is selling substandard products in India without any bother to its reputation.
Wanted to sell it but got offer of about Rs.4000/- only. I feel cheated by Hitachi for selling me a lemon and not reponding to my complaints on their India and Global websites feedback/contact section. Moral of the story Japanese quality are no longer what they used to be and instead the Koreans/Indians are better and cheaper to maintain. No Hitachi for my friends and family forever.
Buy Hitachi only if you are ready to pay heavy maintenance if starts going bad.Update October 2010:- The fan motor capacitor became faulty. This time I found the technicians to be very professional who attend on a timely schedule @ reasonable price. I learn that now Hitachi has company owned customtakeouter service support at Mumbai . The service experience this time was top notch & very satisfying. Hopefully Hitachi product have become more reliable as well.