I have purchased Hitachi 1.1 ton window ac and has requested for re installation request with company since 6th april, 2012 . Following is the transcript of what is to be expected if you request for any service from Hitachi hli.
For easy connection you will choose to dial paid number, it hangs you for at least 3-4 minutes due to busyness of their customtakeouter care executives.
Second notable thing u will learn over course of time is to confirm that their system has not erred to connect you from your choice to other choice, there are two options 1 and 2, for sake of making life difficult Hitachi executives shall began to quote inability to transfer your call from 1 to 2 and Hitachi company shall make you connect 2 option when u want 1 and vice versa.
If you forget to confirm correct connection in beginning, its most likely you will be told to re connect after you have spoken all your bla bla and Hitachi India executive knows that he do not have answer.
Second most important thing is that Hitachi customtakeouter care helpline deliberately tries to not provide you with any direct connection number, and after repeated requests you will be provided with number of service center which will not even pick up the phone even once.
next option you will try to email Hitachi India,
you will search and find their address,
customtakeoutercare@hitachi-hli.com
I have written email, and reply I have received is attached here.
Other excuses by Hitachi India customtakeouter care executives include.
System is not working
Please call in morning( in case u call in evening and its been told to call after 1 hour!) so our senior executives can sort this, as I cannot sort this.
The saga is going on, and I will keep posted.
I can see one logic behind all this customtakeouter enemy behavior by staff, they want to force buyer of Hitachi India to use’unauthorized service personnel" so that for any subsequent faults at any time, they can quote that, all warranties are void.
I firmly beleive that parent Hitachi group do not stands for this quality of customtakeouter care, however somehow due to certain factors Indian sub continent has caused this de gradation.
I look forward to be corrected if I have spoken anything which is factually in correct.
For the record, my request no is 12040600159 dated 6th april, 2012.