We bought this refrigerator 3 years ago. It was working very fine. 2 months back suddenly the cooling was reduced and we booked a complain on the toll free no mentioned on the Google. 1800123889988. Two service enginner had come named as akash phone no 842361xxxx along with another guy turned up and said that the motherboard is faulty and the expense of repair is 10000/=. Somehow we were not convinced and we mailed to the company stating our problem. They directed our complain to authorized service centre and a service engineer genuinely from Hitachi had come and it was very minor fault and got it fixed. And then we were told by him that hitachi customer care number on Google is a big fraud . So please be aware as these private players in the market place fraud ads on Google posing as hitachi people and befooling people right and left.