Hi Team, I am writing this email to address the concerns that I am currently facing about the poor service that Hitachi service centre has provided. I had recently spent 4150 Rupees for servicing the low cooling issue which they promised to rectify after a thorough leak check. However, within a couple of months the same issue is still recurring and they are requesting me to repeat the same process and that they are not willing to take any responsibility for it. It is really disappointing that despite choosing a reputed brand like Hitachi and reaching out to authorized customer support there is no proper resolution being provided. I have been following up with them since 3 days and haven’t heard back from anybody on this. Requesting you to escalate this matter to the right authorities for a speedy resolution. Contact Number – 9962868866
Service Center – Hitachi Service Freeze point(Kolathur)
Issue – Recurring Gas Leak
Service request number – 22112601624/22082200361
AC Model - 1.2TR SPLIT INVERTER - R410A - RSG314HBEA
Thanks & regards,
Philip Zaviour